1. Introduction
BY ANY MEANS MINDSET SERVICES LLC respects the privacy of every person who visits our website, attends a workshop, joins an offsite, books a coaching series or enrolls in one of our youth programs. This Privacy Policy describes the kinds of information we gather, the reasons we gather it, the ways we use and protect it, and the choices available to you. The developer and operator of this website is MEANS MINDSET, a coaching practice operated by BY ANY MEANS MINDSET SERVICES LLC.
We have written this policy in plain language so that it can be understood without legal training. If you have questions after reading it, you are welcome to contact us using the details in the final section. Our office is located at 8625 E Valley View Rd, Scottsdale, 85250-6753, United States (US), and our contact email address is info@anymeansmind.mom. You may also reach the studio by telephone on +12349568593.
This policy applies to information collected through our website, through email and telephone conversations, through forms you complete, and through the delivery of our coaching, workshop, clinic and retreat services. It does not apply to information collected by third parties whose products or websites you may reach from our pages.
2. Who We Are
BY ANY MEANS MINDSET SERVICES LLC is a resilience and performance coaching company based in Scottsdale, Arizona. The company operates under the trading name MEANS MINDSET and delivers resilience workshops, team offsite programs, one-on-one coaching, youth grit clinics, leadership retreats and progress review systems.
For the purposes of applicable data protection law, BY ANY MEANS MINDSET SERVICES LLC is the controller of the personal information described in this policy. As controller, the company decides why information is collected, how it is used and with whom it is shared. The company can be reached by mail at 8625 E Valley View Rd, Scottsdale, 85250-6753, United States (US), by email at info@anymeansmind.mom, or by telephone on +12349568593.
3. Scope of This Policy
This policy covers all personal information handled by BY ANY MEANS MINDSET SERVICES LLC. It covers information submitted by prospective clients, active clients, workshop participants, parents and guardians of youth participants, event organizers, business partners, suppliers and website visitors.
Where a client organization provides its own privacy notice to its employees or members, that notice may also apply to the information the organization shares with us. This policy describes our own practices and does not replace any obligation that a client organization may have toward its own people.
If you are a participant in a program arranged by a third party such as a school, club or employer, that organization may hold information about you in addition to what we hold. We encourage you to read that organization privacy notice as well.
4. Information We Collect
We collect information that you choose to give us and information that is generated automatically when you use our website. The categories below describe the main kinds of information we handle.
- Identity details such as your name, professional title and the organization you represent.
- Contact details such as your email address, telephone number and postal address.
- Program details such as the services you are interested in, your goals and any scheduling preferences.
- Message content such as the text of enquiries you send through our contact form or by email.
- Technical details such as browser type, device type and the pages you visit on our site.
We do not intentionally collect sensitive categories of personal information, such as health data or information about religious beliefs, unless it is necessary to run a program safely and you have given us that information voluntarily. Where a participant has a medical consideration that affects an activity, we may record it with consent solely to protect that participant.
5. Information You Give Us
You give us information whenever you complete our contact form, send us an email, call the studio, book a coaching session, register for a workshop or sign a participation agreement. The contact form on our website asks for your name, your email address, a subject line and the content of your message. The subject line helps us route your enquiry to the correct program.
When you engage us for services, we may collect additional details such as billing information, signed agreements, attendance records and notes that help us deliver the program well. For youth programs, we collect information from the parent or guardian, including emergency contact details and any relevant consent.
You are never required to provide information that is not necessary for the purpose at hand. Where a field is optional we will make that clear. Where information is required to deliver a service, we will explain why it is needed.
6. Information Collected Automatically
Like most websites, ours receives certain technical information automatically when you visit. This may include the internet protocol address assigned to your connection, the type and version of your browser, the operating system of your device, the pages you view, the time and date of your visit and the website that referred you.
This information is used to keep the site secure, to understand which pages are useful and to fix problems. It is aggregated wherever possible so that it does not identify you personally. We do not attempt to link automatic technical data to a named individual unless we need to investigate a security incident or as required by law.
We do not use hidden tracking pixels or behavioral advertising networks on this website. Any measurement we perform is limited and used only to improve the site and our services.
7. How We Use Information
We use personal information only for purposes that are clear, specific and legitimate. The main purposes are listed below.
- To respond to your enquiry and answer the questions you send us.
- To propose a service, prepare a quotation and agree the terms of an engagement.
- To deliver workshops, offsites, coaching, clinics and retreats safely and well.
- To send administrative messages about a program you have booked or attended.
- To keep accurate records of our work and meet accounting and legal duties.
- To improve our website, our materials and the quality of our programs.
- To protect the rights, safety and property of participants, staff and the company.
We do not sell personal information. We do not rent personal information. We do not use personal information to build advertising profiles for third parties.
8. Legal Grounds for Processing
Where the law requires a legal ground for processing personal information, we rely on one or more of the following. First, the performance of a contract or steps taken at your request before a contract, such as preparing a proposal or delivering a booked program. Second, our legitimate interests in operating a coaching business, provided those interests do not override your rights. Third, your consent, which we seek for optional activities such as marketing email or the recording of a session. Fourth, compliance with a legal obligation, such as retaining financial records.
You may withdraw consent at any time where consent is the ground we rely upon. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal, and it may mean that we can no longer provide a service that depends on the consent you have removed.
11. How Long We Keep Information
We keep personal information only as long as it is needed for the purpose for which it was collected, plus any period required by law. Enquiries that do not become engagements are generally kept for a modest period so that we can follow up, and then removed.
Records relating to paid engagements, including invoices and agreements, are kept for the period required by tax and accounting rules. Coaching notes are kept only while the engagement is active and for a short period afterwards, unless a longer period is required to protect a legal position or unless you have asked us to keep them.
When information is no longer required, we delete it or render it anonymous in a secure manner. Where deletion is not immediately possible, for example because a record sits in a backup system, we isolate it and allow the backup to expire on its normal cycle.
12. How We Protect Information
We take the protection of personal information seriously. We use a combination of organizational and technical measures, including access controls, encrypted connections for our website, protected accounts for our tools and a practice of collecting only what we genuinely need.
Access to personal information is limited to the people who need it to do their work. We train ourselves and any assistants to handle information carefully and to report any incident at once. We review our practices periodically and improve them as our tools and obligations change.
No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot promise absolute security. If a breach ever affects your rights, we will notify you and any relevant authority as required by law.
13. Your Privacy Rights
Depending on where you live, you may have some or all of the rights described below. These rights are not absolute, and exceptions may apply, but we take them seriously and will help you exercise them.
- The right to be informed about how your information is used, which this policy provides.
- The right to access the personal information we hold about you.
- The right to ask us to correct information that is inaccurate or incomplete.
- The right to ask us to delete information that we no longer need.
- The right to ask us to restrict certain processing while a concern is investigated.
- The right to object to processing based on our legitimate interests.
- The right to withdraw consent where consent is the ground for processing.
- The right to ask for a portable copy of information you provided to us.
To exercise any of these rights, contact us using the details in the final section. We will respond within the time frame required by applicable law. We may need to verify your identity before acting on a request, and we will not charge a fee unless a request is clearly excessive or repeated.
14. Privacy for Children
Some of our programs serve young people. We collect information about a child only from a parent or guardian, only with that adult consent, and only to run the program safely. Information collected for a youth program is limited to what is needed for enrollment, contact in an emergency and the safe delivery of activities.
We do not knowingly collect personal information directly from a child through this website. If you believe a child has provided information to us without appropriate consent, please contact us and we will remove it promptly.
Parents and guardians may review the information we hold about their child, ask for corrections and ask us to delete information that is no longer needed, subject to any record we are required to keep by law.
15. Third Party Services and Links
Our website may link to third party websites, and we may use third party tools to deliver services. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy notice of any website or service you use.
Where we use a third party processor, we choose providers with sound security practices and we limit their access to the information they need to perform the task. Examples include email delivery, payment processing and scheduling. Each of these providers has its own privacy notice that governs its handling of information.
If you reach our site through a link from another website, that other website may have its own policies. This policy applies only to information collected by BY ANY MEANS MINDSET SERVICES LLC.
16. International Data Transfers
We are based in the United States, and the information we collect is generally stored in the United States. Some of our service providers may store or process information in other countries. When that happens, we take reasonable steps to ensure that the information continues to receive an appropriate level of protection.
If you are located outside the United States and choose to contact us, your information will be transferred to and processed in the United States. By using our website or engaging our services, you understand that this transfer is necessary for us to respond to you and to deliver the work you have asked for.
We will update this section if our practices change in a way that materially affects where your information is held.
17. Changes to This Policy
We review this policy from time to time and update it when our practices, our tools or the law change. When we make a material change, we will revise the effective details on this page and, where appropriate, notify active clients by email. The version published on this website is the current version.
We encourage you to check this page occasionally so that you always know how we handle personal information. Continued use of our website or services after an update means that you accept the revised policy, to the extent permitted by law.
If a change would require your consent under applicable law, we will ask for that consent separately rather than assuming it.
18. How to Contact Us
If you have a question about this Privacy Policy, a concern about how your information has been handled, or a request to exercise one of the rights described above, please contact us. We take every privacy question seriously and aim to answer promptly and clearly.
BY ANY MEANS MINDSET SERVICES LLC
8625 E Valley View Rd, Scottsdale, 85250-6753, United States (US)
Email: info@anymeansmind.mom
Phone: +12349568593
If you are not satisfied with our response, you may have the right to complain to the data protection authority in your jurisdiction. We will always try to resolve a concern directly with you first. This policy is provided for the website and services of BY ANY MEANS MINDSET SERVICES LLC and is governed by the laws that apply to our operations in the United States.